1.General Terms

• All services, such as airline seats, hotel accommodation, ground transportation, etc., for group tours are pre-booked well in advance. The Company is liable to pay suppliers and vendors and bear the overhead costs involved in rendering these services to you. Therefore, if you or any member of your group cancels the booking for any reason, written notification must be provided to the Company during office hours on working days.
• If the booking form is signed or accepted by OTP by one or more persons on behalf of a group, communication from the signatories will be treated as valid notice of cancellation for all persons mentioned in the form. The notice period for cancellation will begin only when the written request is received by the Company.
• Cancellations are subject to fees or forfeiture, which vary based on the date of booking, date of cancellation, and the package selected. The cancellation charges apply whether the cancellation occurs by your choice or due to unforeseen circumstances.

2. Cancellation Policy

• The booking amount will be applicable for cancellations of files with undecided departure dates.
• Specific cancellation terms apply for passengers traveling to Australia, New Zealand, Asia, Africa, America, and Europe.
• In case of cruises, 100% of the cruise cost will be forfeited upon cancellation, regardless of timing.
• The Company reserves the right to forfeit the booking deposit in case of any cancellations.
• Cancellation charges will be determined based on the date the Company receives the written communication.
• All cancellations are non-transferable and cannot be applied toward future bookings or tours.
• The Company reserves the right to modify the cancellation policy at any time, with or without prior notice.

3. Company-Initiated Cancellations

• The Company reserves the right to cancel or reschedule any tour prior to departure due to insufficient demand, unsafe conditions, events beyond our control, or any other reason. In such cases, we will offer alternate travel dates or issue a full refund in the Company&rsquos local currency. No additional compensation will be provided. The Company will not be responsible for incidental expenses or consequential losses due to cancellations, such as loss of earnings, missed connecting flights, accommodations, airport transfers, visas, fees, vaccinations, or other related services.

4. Cancellation Due to Visa Rejection

• All travelers are required to possess a valid visa. It is the client’s responsibility to complete the visa application process independently and in advance of travel dates. The Company is not responsible for visa rejection due to incomplete or delayed submissions by the client.
• If a consulate requires a personal interview, attendance is mandatory and at the discretion of the consulate. In cases of visa rejection:
• Written notification of the visa rejection must be submitted to the Company before the departure date.
• Cancellation charges will be applied based on the date the Company receives this notification.
• If a client chooses to reapply for the visa, any additional fees must be borne by the client.
• The Company shall not be held liable if immigration authorities deny the client&rsquos entry or exit from any country.

5. Refunds

• Refunds will be processed in the Company&rsquos local currency unless otherwise specified.
• In addition to cancellation fees, any non-refundable deposits or fees paid to third-party suppliers will also be borne by the client.
• The Company will not be responsible for any costs related to the issuance or cancellation of air tickets or other arrangements not booked directly through the Company.
• This policy is subject to change at the Company&rsquos sole discretion. For further details, please contact your booking office.